Study finds Facebook Fan Pages are a poor source of consumer engagement

The Ehrenberg-Bass Institute for Marketing Science released a study showing the relationship between Facebook fan pages brand engagement – concluding that Brands should lower their expectations of Fan Page performance.

Facebook Fan Pages include Facebook’s own PTAT (People Talking About This) metric, and that metric was the basis for the study. PTAT as stated is somewhat misleading though given the act of Liking a Brand is included in PTAT.

Once the researchers had removed the impact of the initial Like, they found that only 0.5% of Fans actually engaged with the brand via Facebook on a weekly basis*

In isolation, this seems like an extraordinarily low number, and should cause the majority of Brands investing time and money growing their fan base to rethink. In fact, only 10% of the brands sampled reached 1% engagement, and this was consistent across all categories and included a number of “Passion Brands”.

The engagement value of 0.5% weekly engagement should be used as the baseline when evaluating the return of investment in building a Facebook Fan page, chances are the size of a Brand’s Facebook Fan Page does more for the ego of the Brand stewards than it does for the bottom line!

*Data reproduced from Admap with permission.

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